1. Who We Are

• Trading Name: SEP Ltd (Service Excellence Providers)
• Website: www.sepltd.co.uk
• Location of Data Processing: United Kingdom

For the purposes of data protection law, Brooks Windows Specialists is the data controller.

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2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

• Name
• Email address
• Telephone number
• Address (if provided)
• Any information you submit via contact forms, email enquiries, or quotation requests

b) Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the site
• Referring website

This data does not directly identify you.

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3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and quotation requests
• Provide information about our services
• Improve our website performance and user experience
• Monitor and analyse website usage
• Comply with legal and regulatory obligations

We only use your data where we have a lawful basis to do so under UK GDPR. Your data will be shared with SEP Ltd and SEP Windows for the process of responding to your enquiry, quotations and invoicing only.

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4. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Consent – where you have explicitly agreed
• Contract – where processing is necessary to provide a service
• Legitimate Interests – to operate and improve our business
• Legal Obligation – where required by law

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5. Cookies and Google Analytics

Our website uses cookies to enhance your browsing experience.

We use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website. Google Analytics uses cookies to collect information such as:

• Pages visited
• Time spent on pages
• How users arrive at the site

This information is anonymised where possible and used solely for statistical purposes.

You can control or disable cookies via your browser settings. For more information, please see our Cookie Policy (if applicable).

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6. Data Storage and Security

• All data is stored on UK-based servers
• We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure
• Access to personal data is restricted to authorised persons only

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7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Responding to enquiries
• Providing services
• Meeting legal, accounting or regulatory requirements

When data is no longer required, it is securely deleted.

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8. Sharing Your Data

We do not sell or rent your personal data to third parties.

We may share data only with:

Service providers who support our website or business operations (e.g. analytics providers)

Legal or regulatory authorities if required by law

All third parties are required to process your data in accordance with UK data protection laws.

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9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Request data portability

Withdraw consent at any time

To exercise your rights, please contact us using the details below.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

SEP Ltd
Email: info@sepltd.co.uk
Telephone: 01522 461010

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.