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Privacy Policy

At SEP Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information we obtain from visitors to our website, www.sepltd.co.uk (redirected to www.homeenergyspecialists.co.uk). By using our website, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect and process the following types of personal information when you visit our website or interact with us:

  • Contact Information: Name, email address, phone number, and postal address (when you submit an inquiry or contact form).
  • Technical Data: IP address, browser type, operating system, and information about your visit, such as pages viewed and the time spent on the site.
  • Cookies: Information collected through cookies and similar technologies to enhance your user experience (see the Cookies section below for more details).

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries and provide customer support.
  • To process and manage service requests, quotes, and bookings.
  • To improve our website, products, and services.
  • To send updates about our services or promotions (only if you have opted to receive such communications).
  • To comply with legal obligations.

3. Legal Basis for Processing Your Information

We process your personal data under the following legal bases:

  • Contractual Necessity: To fulfill our obligations when you request services or information from us.
  • Legitimate Interests: To improve our services and ensure the security of our website.
  • Consent: When you have explicitly opted in to receive marketing communications.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties, such as:

  • Service providers and contractors who assist in delivering our services (e.g., IT support or marketing services).
  • Legal or regulatory authorities, when required by law.

All third parties we work with are required to handle your data securely and only for the purposes specified by SEP Ltd.


5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us improve website functionality and analyze usage patterns.

You can manage or disable cookies through your browser settings.


6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.


7. Your Rights

You have the following rights under UK data protection laws:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request the deletion of your data when no longer necessary.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another service provider.
  • Withdraw Consent: If you have consented to marketing, you can withdraw this consent at any time.

To exercise your rights, please contact us using the details below.


8. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. Despite these measures, no system can guarantee complete security.


9. Third-Party Links

Our website may contain links to external websites. SEP Ltd is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review it regularly to stay informed of how we handle your personal information.


11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

SEP Ltd
info@sepltd.co.uk
01522 454427


This Privacy Policy is in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.