Contact us on

01522 454427

close

Frequently Asked Questions

We are always here to help and happy to chat through any questions that you may have, however, if you are looking for a quick answer to the most common questions, there are a few answers below.

  • Home Heating Questions
  • Windows & Doors Questions

What should I do if my boiler stops working?

From time to time break downs happen, no matter how well you have looked after and serviced your boiler. If your boiler stops working please give our team a call on 01522 454427, and we will schedule in an engineer to visit you as soon as we can.

What should I do if I have a leaking radiator?

if the leak is bad, ensure that you turn off your central heating immediately, in some cases this will reduce or stop the leak, secondly turn off the valve on each side of the radiator to stop the flow of water. Then call us on 01522 454427 and one of our team will schedule an appointment with an engineer and advise you of further steps on the phone.

My heating system keeps losing pressure, what should I do?

Check for signs of leaks around your boiler and around your radiators. Check the PRV discharge pipe (sometimes known as overflow) on your outside wall to check for signs of water. Then give us a call on 01522 454427 and we will schedule an engineer to visit you if the problem can't be solved over the phone.

How often should I have my boiler serviced?

It is recommended that you have your boiler serviced every twelve months. Even if your central heating system is working well, a boiler service is a preventative measure to ensure that reliability continues, ensure that you boiler is safe, and helps with efficiency. An annual service will help to prolong the life of your boiler.

How often should I have my air con unit serviced?

It is recommended that you have your air conditioning unit serviced every twelve months. Even if your system is working well, a service is a preventative measure to ensure that reliability continues and the system works efficiency. An annual service will help to prolong the life of your air con unit.

Is air conditioning expensive to run?

Like all home heating and cooling solutions, there is a cost. But in comparison to most other forms of heating and cooling, air con units actually use comparatively small amounts of electricity. Like a fridge, air conditioning is very energy efficient and for every 1 kwh of energy used, most quality air conditioners will output 3-4 kwh of cooling or heating. As an example, The average cost of running an air con unit is under 10p an hour.

Do you provide free quotes / estimates?

Absolutely! All of our quotes for installation and repairs are free of charge, with no obligation. For installations we will come out to assess the work, give you an indication of price at that moment and then follow up with a full written estimate the next day.

How long is your work guaranteed for?

All our work has a 1 year parts and labour warranty as standard.

Do you do domestic and commercial work?

We only support domestic hoe heating services, however we do support small commercial air con and solar pv installation, repairs and servicing.

How do I pay for my work?

You can pay the engineer by cash or by card on our mobile card machines on the day, or alternatively you can pay by bank transfer or over the phone with via our office staff. Whichever you find easier.

How does Solar PV work?

The panels are made up of photovoltaic cells. Solar panels work by converting sunlight into electricity. The cells capture photons from the sun’s rays and convert them into direct current (DC) electricity. This electricity is then converted into alternating current (AC) electricity, which can be used to power your home or business.

Do you provide free estimates?

Absolutely, we will visit your hone, take some measurements and then calculate the cost of the installation. We can give you a rough estimate on the day, but then will follow up the visit with a more detailed quote around 3 days later.

We love to talk!

We love to talk!

If you have any questions please feel free to give our team a call Monday to Friday, 8:00am - 5:00pm and we'll be happy to help. Call 01522 454427

If you have any questions please feel free to give our team a call Monday to Friday, 8:00am - 5:00pm and we'll be happy to help. Call 01522 454427

Have More Questions?

If you have a question that is not listed in the FAQ section above, please use the contact form below to drop us a message and we will get back to you.